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howtocontactstarvisitors@gmail.com
Our expert team is happy to help you with the #1 AI video clip tool! Some replies may be from an AI assistant trained to provide you with quick answers.
September 9
Hello howtocontactstarvisitors@gmail.com, what brings you here today?
Are you looking for help with a specific project?
OpusClip Assistant • AI Agent • 4dNot seen yet • 4d
Yes, and I have the Project ID
howtocontactstarvisitors@gmail.com • 4dNot seen yet • 4d
That's great! Can you share your project ID?
You can simply copy and paste the project URL from your browser tab.
OpusClip Assistant • AI Agent • 4dNot seen yet • 4d
https://clip.opus.pro/editor-ux/P3090913MxMO.PYn3rICNzN?clipRank=1&editType=normal&clipId=PYn3rICNzN
howtocontactstarvisitors@gmail.com • 4dNot seen yet • 4d
Reporting a bug or a problem
howtocontactstarvisitors@gmail.com • 4dNot seen yet • 4d
Please select which option best describes the issue:
OpusClip Assistant • AI Agent • 4dNot seen yet • 4d
Bad cropping or face tracking issues
howtocontactstarvisitors@gmail.com • 4dNot seen yet • 4d
Please describe the problem you're encountering and provide as much detail as possible. Thanks!
OpusClip Assistant • AI Agent • 4dNot seen yet • 4d
Video begins with face not in view and continues
howtocontactstarvisitors@gmail.com • 4dNot seen yet • 4d
Profile image for Ollie
Ollie joined the conversation
Hello there, I'm Ollie, OpusClip's AI support agent. I’m checking the project and issue details now so I can help with the framing problem.
Best,
Ollie
Ollie • 4dNot seen yet • 4d
Please try these adjustments in the editor:
  1. Reopen the project in Google Chrome. If the framing is still wrong, test it in a Chrome Incognito window.
  2. Select the affected scene and click Tracker, select your face, then start tracking.
  3. For the opening scene, use Crop (or double-click the scene / press X) to move the frame so your face is visible. If the scene is using Fill, try Layout > Fit instead.
If the issue remains, please tell me your Mac model and whether it happens every time in this project or across multiple clips. I’ll use that with the project link and screenshot for the engineering review.
Let me know if I can help with anything else!
Best,
Ollie
Ollie • 4dNot seen yet • 4d
I don't use chrome and I'm not downloading it for this purpose so pleae fix it on your end.
howtocontactstarvisitors@gmail.com • 4dSeen • 4d
Thank you for reporting this and providing the project link and screenshot. I won't ask you to install Chrome. I've documented the framing failure and am connecting you with a teammate who can review what can be fixed on our end as soon as possible. We appreciate you taking the time to help improve OpusClip.
Best,
Ollie
Ollie • 4dSeen • 4d
ok thanks
howtocontactstarvisitors@gmail.com • 3dNot seen yet • 3d
September 10
any updates?
howtocontactstarvisitors@gmail.com • 3dNot seen yet • 3d
Here's another one that doesn't stay on the speaker in view at all in the middle of the video clip
howtocontactstarvisitors@gmail.com • 2dNot seen yet • 2d
https://clip.opus.pro/clip/P3090913MxMO?clipRank=15&editType=normal#1VJIUUcxxm
howtocontactstarvisitors@gmail.com • 2dNot seen yet • 2d
Ollie is there anyone there working on these issues? Or answering please?
howtocontactstarvisitors@gmail.com • 2dNot seen yet • 2d
Why does no one answer?
howtocontactstarvisitors@gmail.com • 2dNot seen yet • 2d
Ollie where's my answers?
howtocontactstarvisitors@gmail.com • 2dNot seen yet • 2d
September 11
Does no one answer anymore?
howtocontactstarvisitors@gmail.com • 2dNot seen yet • 2d
September 13
seriously???????
howtocontactstarvisitors@gmail.com • 2hNot seen yet • 2h