Hi there! We're sorry to hear that you are experiencing difficulties. As Canny is our feature request platform, please reach out to our support team so we can help figure out what's going wrong. While logged into OpusClip, you can click the "Questions?" button at the bottom right of your dashboard screen to start a chat with our support team. Or if you are a free or starter plan user, you are welcome to join our Discord server for help. We're here to assist however we can!