download incomplete
complete
Canny AI
Merged in a post:
Files wont download properly
A
Aleksander True
When I download the file it's always 89 bytes and wont open, no matter what file opener I use. Although one file did work and was larger around 35mb
Canny AI
Merged in a post:
BUG video download
Yuri Tufano
when I try to download videos longer than 3 minutes it always downloads the first 20mb and marks the download completed, but it doesn't really. I have to start downloading again and it restarts from the percentage where it came previously and then it finishes it. Each video always has to be downlaod 2 times.
Canny AI
Merged in a post:
download incomplete
P
Pablo Bastos
the videos was downloades incomplete, at the middle of the process of download
Product team
complete
B
Bruno Cesar
same here
J
James Nixon
Yep has been happening for a few months now, its so annoying
c
cecilia fernandez maury
the same happens to me! Any response?
J
Julio Turiño
That is happening to me to. I have to download the clip twice
F
Faizan Aglodiya
Ho
Libby
Hi Aleksander True - We are sorry to hear that! Can you share the project link with our customer support team so they can sort it out for you? Click this button on the bottom right corner
A
Aleksander True
Libby: sure heres a link to one of the clips: https://clip.opus.pro/clip/P01214183utV
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