Request for Credit Reimbursement Due to Faulty Video Edits | Voters

Request for Credit Reimbursement Due to Faulty Video Edits

Bernardo Leitão

All the edits that were made have audio with noise, causing me to lose my credits because the video edits are impossible to use. The video that was used has perfect audio and video quality. I would like to know how I can get my credits back.

February 6, 2025

Autopilot

Merged in a post:

I didn't like the result of an AI producer clip

Diego Salcido

I didn't like the result of an AI producer clip and I would like to have my credits replaced, since the edition is horrible and it took 56 credits for 1 minute and 19 seconds!!!!!

August 7, 2026

Product team

Hello Bernardo, You can contact support and send them your project url link so they can take a look at it. If you are on the pro plan you can press the get support button in the bottom right corner of your dashboard. Anyone regardless of plan can also get support through our official Discord server by accessing the create support ticket channel https://discord.com/channels/1054601758980194434/1207490796262002698.